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"Excellent "

"Feel like you are in a giant "factory" only geared towards hosting people to sleep for 1 night. Impersonal check-in on machines. Elevators are constantly too full. Rooms are small and oddly designed (beds on an uneven platform, a danger for anyone with slight mobility problems). Gym was extremely small (too small for an hotel of that size). Restaurant has a buffer which was a bit pricey and not so good in terms of quality but saved us from trying to find something fairly late at night. it was the most economical hotel so I guess you can ask for much more. However, there are better options for a little bit more money."

"I didn’t have breakfast. "

"Clean room, nice shower friendly staff. made international early morning travel extremely convenient. "

"Airport shuttle to get to Disney was easy, staff was kind and helpful "

"Great dining options nearby and Lawson directly in front of the main entrance. Great coin laundry facility in lobby. "

"Convenience is the most import detail of this hotel. Directly across from Shinagawa Station is is easy to get to any part of Tokyo."

"Fantastic 4 day stay at the Sheraton Grande Tokyo. The staff were incredibly polite and attentive throughout - always welcoming, helpful, and genuinely kind, which made a big difference after long days exploring Disney and the city. The hotel itself was spotless. Rooms and common areas were consistently clean and well-maintained, which added to the overall comfort of the stay. The buffet breakfast and dinner were both excellent - great variety, fresh options, and something for everyone. A really solid offering that made it easy to start and end the day well without needing to go far. Would absolutely stay here again and highly recommend it to anyone visiting Tokyo."

"Good value for cost. Staff were kind and tried to be helpful but "