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"Super welcoming! So far Best hotel in key west in this price range."

"Great location. Beautiful property. Pool and our room were impeccable."

"The breakfast was ok. I would have liked to see more of a variety. We had a pretty major issue in our room. It was promptly taken care of, but we were moved to another room because it was taking longer than originally thought. Great staff!!!! The restaurant was beyond bad. We were sat at a table and forgotten about for 30 minutes. After we found someone to take our order, we waited yet again for a long time before our food was brought. Rude service and eyerolls when we asked for silverware. The manager came over to apologize about the service stating she wasn’t aware why we were sat in a section with no server; we can ignore the fact that it was she who sat us. No offer to discount, just a half hearted “oh sorry”…. Thought we should give them another try, as everyone has bad days. Walked in and asked if we could order food at the bar, the rude waitress said “I don’t know, you have to ask them”. I walked out. Hire better servers and you’ll do a lot better. "

"Loved property, however there are 5 hyatts, which can cause transportation issues with Uber, Lyft, or taxis!!"

"Very late checkin and elevator not working..."

"Was nice coffee and breakfast my issue was I booked two different reservations and asked if I could keep the same bed. The lady got rude and ask if I was fit to stay there. Long haired Spanish girl at front desk. Then it was the female dorm a intimidating lookng mam came in. When I was sleeping twice I guess to clean. Then two lady's came in. Lessen learned don't book on Expedia then nyah site. Expedia sold out. They place was nice just no sleeping in. I'd get the privet room next time If you don't want 4 different cleaning people in your room Waking u up when you need rest. Great place to meet people and the hot tub pools and breakfast nice also pretty clean place"

"Property is beautiful and staff is awesome concierge is very helpful "

"No sense of customer service "

"Great location, nice breakfast and happy hour pool was great"