Kemer Mahallesi Vacations from SAR4,084

I am extremely disappointed with this resort and cannot recommend it, especially to families. On the second day of our stay, my wife and daughter developed serious food poisoning symptoms and had to be taken to the emergency department. Before going to the hospital, I contacted the resort doctor and was told I had to pay €145 for the examination alone, even though the illness appeared to be caused by food consumed at the resort. We received no proper support, concern, or accountability. The hygiene standards were also unacceptable. As shown in the attached photo, the air-conditioning filters were extremely dirty and clearly had not been cleaned or maintained properly. This was not just poor service; it was a serious health and safety issue. The experience caused my family significant stress, fear, and additional medical expenses. I strongly advise guests to think carefully before booking. The resort urgently needs to review its food safety, cleanliness, air-conditioning maintenance, and handling of medical complaints.

Otelden hiç çıkmadan gayet keyifli bir tatil geçirdik. Personel çok ilgiliydi, hem yeme içme hem de aktivite ve eğlence açısından seçenekler çok fazlaydı. Çocuk havuzlarından birinin üzerini tenteyle kapatmaları da güneş açısından çok rahat ettirdi bizi. Tek eksiği keyifli bir denizinin olmamasıydı. fazla dalgalı ve hızlıca derinleşen bir denizi var.

Unbelievable Hotel

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.