Find all hotels by Rydges in Kellyville Ridge from SAR 448

"POSITIVES: *Front Desk Jason and the manager’s attitude upon check-in: They were very considerate and helpful. Jason in particular was very apologetic when I had to clean and sweep up all the dirt, lint and hair in the room. See further info below. *Funky ceiling and bed frame ambient lighting that could change colour. *Modern appointments generally *Crisp, clean sheets & towels NEGATIVES: *When I checked-in & saw the room it was extremely dirty. Floors had wads & wads of hair, debris, lint, dirt. Called Jason to come by w/ a vac & he said they didn’t have one!! So, Jason came up w/ a small pan & brush!! Astonishing!! He proceeded to sweep up all the hair & dirt but clearly had never done this before, so I asked to have the pan & brush & I proceeded to go down on my haunches & sweep up all this disgusting hair and dirt at 10:30pm! Exactly what I had to do at another property recently! This is hospitality! Cleanliness is paramount people!! *This room hadn’t been cleaned for a very long time. When Jason left, I continued the process with tissues, it was never-ending, disgusting. *Had to deal w/ a cockroach in the middle of the night as well near the bed! *There were strange particles—looked like dried-up food particles—in the crevice between the wall / bed head!! Vile!! *Stale cigarette smell was exacerbated when the aircon was turned on. *Nil bug screen on window. *The window outlook was like a prison vestibule. *Patio furniture in the room! *Shower alternator didn't work."

"As a first time traveler to Sydney for a cruise I couldn’t have picked a better hotel! Excellent location near Sydney Harbor, clean and comfortable! Friendly accommodating staff! Stayed before and after the cruise!"

"The Tv shows no internet access "

"Clean, Modern, Friendly staff"

"Positives: *Registration process was very simple & not at all intrusive. *The view from the room was lovely: overlooked the golf course green & swimming pool. *The size of the room and bathroom was very comfortable. *Front desk person Peter’s mood the next day. Seemed in better spirits. *Was given an 11:00 am check-out but… Negatives: *Was greeted by Peter at front desk who seemed annoyed and irritated – perhaps not having a good day. *The room smelled like stale cigarette & when the aircon was turned on it exacerbated the terrible smell. *The aircon & filters need cleaning / changing. *Peter did provide an 11:00 am check-out but forgot to let house-keeping know… *The room looked nothing like the photo on Expedia. *Hotel hasn’t been well-maintained, cleaned or cared for. *They have indicatively NOT mopped or scrubbed the tiled area in the hallway, bathroom & shower for many, many years. The colour difference between high traffic areas & areas not utilised, is very obvious. *The fly screen mesh in the window panel was torn away. *The door chain was old and rusty & the door handle had been replaced but it was a shabby job on an old door. *Mattress & pillows way too soft, unsupportive & uncomfortable. "

"Great location for event we attended Staff were helpful and friendly Provided gluten free options at breakfast which was appreciated Room good size for the 3 of us Just needed a bit more focus on cleaning here and there as bedside tables were dirty and found some hair in my son's bed "

"Location is convenient. Parking was difficult to find and negotiate. Studio was clean and spacious but a lounge would have been good. Option for beds listed king or 2 large single. We got 2 small singles. Parking fee was expensive "

"Always love staying this property "

"Efficiently run facility. Happy to stay!"