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"Staff from the Cafe to the Restaurant and Bar's and staff from desk, security and cleaners went out of their way to make your Holiday at Grand Mercure Resort as pleasurable and worry free as possible. You were left with nothing but to relax and enjoy your holiday. Will be going back for another Holiday."

"Both pools were clean and well maintained, the staff at the pool bar were outstanding with service and hospitality "

"2nd stay and both times were amazing. Great rooms, great location, great facilities and friendly efficient staff. Would go back again and again."

"Courteous and friendly service with bilingual staff, we enjoyed the quietness of the resort and the variety at breakfast. Resort seemed almost fully booked but did not feel like it which was great! The resort is clearly an older hotel but did not feel like it, it has been maintained well. Also, the view was lovely even though it rained all 4 nights we stayed there. "

"The facilities were heavily maintained "

"Great staff amazing breakfast buffet and comfortable rooms make it a first class hotel property! The hotel is ideally situated in the heart of old town Phuket with many offerings and options for restaurants bars coffee shops shopping and of course massage spas ! The historical offers beautiful Portuguese inspired architecture with many opportunities for photographers and content creators."

"really loved this hotel! the staff were kind, the rooms were stunning, so clean and aesthetic and stocked with water everyday. the bathrooms were big and so clean. the sustainability aspects also were very cool. although a little far out from the beach the shuttle was super useful "

"The hotel was very clean and very accommodating. From the minimum we checked in, the staff were extremely nice and smiling the entire time and they even checked this in prior to 3 PM. The amenities in the hotel are great, the big pool with the walk-in bar and the big kitchen that offered tasty food. "

"The hotel was great! We had the best time, the hotel is centrally located in the middle of Patong about 2 blocks from Bangla Rd. Busy busy busy area. But the staff at the hotel were nothing short of amazing! Thank you for all of your hospitality and making our 1st trip to Phuket a memorable experience! "