"The Villa had no hot water running in the bathrooms, the fridge is not cooling, which spoiled our food, and we noticed roaches in the bathroom and kitchen. We contacted the office management who came to check the unit and we also emailed the office manager. While we were moved to another unit in the area the next day, we encountered more issues. The rooms had mosquitoes, water leak from the side of the stairway, creating safety and slipping hazard and the internet connection does not reach all...

"Parking is not available for other types of vehicle. I left my two precious jewelries inside one of the bathroom, but never returned. Bedding and towels are so old or used by several guest although it’s sanitized. "

"Dirty place . No water nothing is there. We did not stay and transferred to another place. Place is unsanitary. Need you to refund our payment."

"Room was very clean, staff are friendly, courteous and always available to help."

"Cleanliness"

"Very clean an the lady running it was wounderful "

"When we first arrived, the road to the hotel was torn up and in horrible condition. The individual at the front desk was surprised we were there even though we stated we had a reservation. The elevator was not operational so we had to carry all our luggage up the stairs (the security guard helped). On entering the room, there is no AC (which was expected because it is Baguio) but there were no “ceiling fans” as stated in the description or floor fans available. There was also no microwave as...