"The hotel was unresponsive. We didn’t receive any information up front, and upon arrival, the cleaning staff let us in. While she was very kind, we didn’t receive any of the information about the room (like where we could find the A/C remote, wifi password etc). "

"Had a really nice stay. George and the team were warm, hospitable, and always happy to help. The only small downside was that the sofa bed was a bit uncomfortable, but everything else was great and we had no other concerns!"