"The room wasn’t clean properly and didn’t provide the same number of towels and robes. Front desk concierge never answer the phone. Elevators takes for ever. Walls are paper thin. The coffee pods were disappointing, and ongoing construction prevented us from relaxing. This wouldn’t earn a 5-star rating in other countries. The room was not what I had book for and they said because was book with 3rd party. Had to pay extra 1k plus to get a view."

"The breakfast was great! Scenery was gorgeous! The staff were all very helpful! Room was not as clean as I would have liked it. There was hair in the shower and a hair tie still around the shower holder. "

"Yes I receive a good service at the hotel"

"The carpet es dirty "

"Friendly and efficient staff. Delicious meals in Hau Tree restaurant. Room very clean. "