Find all hotels by Shangri-La Hotels and Resorts in Kampung Permatang Kerai Besar from SAR 424

"As a former resort manager now retired who travels internationally 9+ months out of the year and lives out of hotels, I know what makes a stay memorable. This was my first stay at this hotel and without a doubt I give it a 10 out of 10, two thumbs up- impressed by the facilities but wowed by your staff. Many individual employees were exceptional but as I enjoyed the breakfast buffet every morning for 6 days in a row I would personally like to thank head chef Chung who was professional to the max and personable with the guests in such a warm and welcoming manner he is a100% asset to the hotel, coffee maestro Sheldon who remembered guests names and orders daily and welcomed everyone with a genuine, enthusiastic smile and was the perfect face of the Marriot brand, and wait staff Wayhu and Asma who I myself would have employed- making guests feel welcome and very quickly like family- important and meaningful for someone like me who is always on the road. To say I was sad to leave is to say the least, to say I will return in the future?- no doubt in my mind."

"The rooms were large with a separate office / luggage area. Classic building in great condition. Staff was excellent. And easy to get to a variety of locations in the city. Definitely would stay here again."

"Good, central location "

"Direct beach access was great!"

"Modern and thoughtfully designed hotel with great amenities, courteous and helpful staff, and a hip vibe that belies the neighborhood. The bathroom was well stocked, the shower a pleasure, and housekeeping was unseen but we always had clean towels and water. Every request we made of the staff was handled promptly and personally, kudos for the outstanding service. The location is, unfortunately, not ideal for such a premier property. The area is not really walkable, there isn't much to do around the neighborhood, and Grab drivers spent way too much time making u-turns due to the poor road layout around the hotel. The blackout curtains were very effective but sound dampening could have been better. All-in-all, five-star hotel in a two-star neighborhood."

"We stayed for three nights and appreciated the services throughout our stay. The hotel is surrounded by food vendors of different varieties and price ranges. Great open view from the room (on the 15th floor). Easily to get Grab for transportation. Walking distance to attractions in George Town."

"Wonderful hotel , clean and the pillows are so comfortable. We rested well "

"Nice room view, comfortable bed, easy parking. "

"Great room. Excellent location. Value for money!"