"My reservation was for a 1 bedroom.Got put into a 2 bedroom because the host falsely made available a 1 bedroom she did not have. I contact the host to inquire on an "extending my stay" through hotels.com again. The host does not respond. Rather, goes on insisting I must now move a different 1 bedroom unit after unpacking, having a fridge full of food that would need to be hauled to another floor of the building. She replies "I'm not doing you any favors" and starts sending messages in WhatsApp...

"The room had a very distinct smell that I didn’t sleep all night and the extra bedroom was in the living room in a tiny space. The worst experience…"

"Camera pulita e completa di tutto, servizi eccellenti, ospitalità ottima, tutto perfetto. La mia seconda volta in questo hotel e ci tornerò di sicuro."

"The rooms were spotless. Ambience perfect. Service is top-notch. I would appreciate it if they included breakfast in their rates. "

"The staff were fantastic and were very accommodating. Location is central. Definitely booking with them next time in Nairobi. Special thanks to festo at the reception who was fantastic."

"The property is in the middle of the Westlands; meaning it’s close to the nightlife. That also means you’ll be hearing the music into the early morning. The property was clean, with a friendly staff. However; no toiletries were provided. The basics such as toilet paper, paper towels, cooking pans. They advertise as an Airbnb experience; we found that lacking. It’s more of a hotel experience with extra space in the rooms. Which in the end is what we were looking for, due to our stay being 12...