Search Villas in Jasper

"Nice location, comfortable rooms, friendly staff"

"I had a very frustrating and unacceptable experience at a Hilton Garden Inn during my stay from April 24–27. The issues started on the very first day. After checking in around 6 PM, the hotel mistakenly assigned our room to another guest later that same night—while we were still occupying it. This was extremely concerning from both a safety and management standpoint. Throughout the entire stay, there was also no housekeeping service provided at all, which is not what I expect from a hotel of this standard. The most serious issue occurred on the evening of April 26. When we returned to the hotel, our room key no longer worked. With my young, tired kids waiting outside and all our belongings locked inside, we were left stranded. When I went to the front desk, I was told that I had already checked out and they could not let me in. Despite repeatedly explaining that my booking was until April 27, the front desk staff refused to listen. One staff member even mentioned calling the police instead of trying to resolve the situation. When I asked to speak with a manager, I was told there was no manager available to speak with at all. Only after I showed my booking confirmation email did they finally verify their mistake, contact someone internally, and restore access to the room. There was no apology or acknowledgment of the inconvenience caused. This experience was extremely stressful, especially with young children involved, and reflects very poorly on the hotel’s customer service"

"Well for one I didn’t have a phone in my room and also my room had a leak and my refrigerator didn’t work and I did tell them but they didn’t replace it"

"Parking was easy "

"The pool was heated just right the room was clean the staff was excellent didn't use the fireplace couldn't figure out how to use it"

"He location was perfect. The property was clean. Staff was pleasant. The room was amazing. Everything was great. Except for the morning breakfast. For such a great hotel with a Ruth’s Chris in it, the breakfast buffet was below average at best. And the breakfast staff acted like they could care to be there. Potatoes were way over cooked the coffee tasted like water, the eggs were over cooked. Not what you would expect from an Embassy suites. Do better guys"

"The hotel"

"Great location. Shopping, restaurants, movie theater."

"Very nice hotel. We loved our stay!"