"I would avoid staying at this property if I could. I stayed two nights over memorial day weekend. On Saturday, my key never worked to get me into the property. Every time I went to the front desk for help, the attendant told me I must have touched something with the key that demagnetized it and offered no permanent solution. This alone would not be very notable if not for the fact that when I returned on Saturday night, their entire electronic key system was down. There were 40-50 people in the lobby around 9:30 p.m. and it was quite noisy. I asked the front desk attendant if she could let me into my room. She asked if I was checking in. I said, no I checked in the previous day and my things were in my room. Could she please help me? She said no. I said and waited an hour. I returned to the front desk and asked what I could expect. She told me to get another hotel. I said what about my things? She said, oh I thought you wanted to check in. I can get you in with my master key. Upon checkout, I explained everything that happened and asked the hotel to comp my stay. They refused and blamed the night attendant for being a new employee, which seemed inaccurate and unfair to me. This hotel is not responsive to the needs of its guests. You can find better places to stay in Des Moines."
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