"My name is Michelle W and I am a forever returned guest once there is room availability there. I stayed 4 nights only as I came to lay my mom to rest.. a very sad occasion. I love the community environment at Altamont Court Hotel. On Tuesday night I went to the restaurant and Ms. Claudette was the server. She saw me all bent over rubbing my stomach. She came over, inquired what was wrong. I told her that I haven't been eating properly since the passing of my mom. She immediately went into help mode, got me tea to drink and then a nice bowl of pumpkin cream soup. Before, I left the restaurant, my stomach pain stopped, I was walking uprightly and feeling much better. Thanks to the management for having Ms. Claudette as a light and an asset to your company.
The front desk staff is very hospitable. Phillip, I was so happy to see him again on Friday, which he said that he was filling in for another worker. The CEO's, are very hospitable and will speak and engage with their guests. You will see them in passing and will never know who they are because they blends in with the guests and I appreciate that level of humility.
For my cons, this trip was the only time that there were multiple conversations about the breakfast. It wasn't tasty and was late. Servers kept apologizing because the food finished and more had to be cooked. I believe because it was cooked rushed, it wasn't enjoyable as before and so many of the food was wasted..I dislike to see food wasted. Thank you"
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