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"All of the staff are absolutely excellent, I must say the two concierge’s were exceptionally helpful but all of the staff are great"

"Very clean, modern hotel with excellent service from the staff. The hotel shuttle to the ski areas in Hakuba was very convenient. The hotel shuttle even picked us up when we were shopping in town and could not catch an Uber or Taxi. The service was exceptional."

"Hotel was fantastic - location is ideal for snow access with one lift across the road (10 metres) and another two within a short walk. The runs at the resort at perfect for early beginners, but easily connect to the gondola for more experienced riders. Location is too far from restaurants to walk, a shuttle or taxi is required. We didn't mind, the food at the hotel was great and we preferred the excellent snow access. Staff were really helpful, picking us up from Hakuba Goryu and dropping us off on the way out. The food was really good - a few rotating buffets for breakfast including different types of eggs (scrambled, poached, boiled, omelette) and sides like bacon or pork or sausages. Dinner was wonderful each night - something different and Japanese plated for us along with a buffet selection or sides. Bathroom was small but serviceable, room size was otherwise good. I read some of the really negative reviews before coming and it made me incorrectly worried about the hotel - we had a great experience and I don't understand those reviewers at all. This was a great lodge like experience right on the snow."

"We loved our stay, clean & tidy room with a private ensuite. Host was lovely and helpful and an included continental breakfast was just what you needed to start the day"

"Large rooms. Excellent onsen and outdoor pool and sauna. Direct access to the ski area. Ski in and out. Free shuttle to Minami-Otari train station. Very reasonable lift ticket prices that allowed you to ski Norikusa and Cortina. Staff very helpful as well. All around great place to stay. "

"Room was warm, clean and breakfast is good"

"Great room, lots of pillows, for a smoking room it didn’t feel like a smoking room. The front desk staff was excellent. Parking offered before check in time was great. Early morning free breakfast was great. Location super ideal."

"The room size and decoration were great but the view was spectacular! Lovely place for winter skiing. "

"Very friendly staff. Hotel lobby has lockers, luggage storage and a fire place. The room is good and has plenty of space. They told me the tap water is drinkable but it tasted funny."