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"Carpet is dirty in the elevators. The carpet is worn on the stairs. It’s good value and comfortable."

"Great stay, recommend fully for hot spring onsen stay! "

"Excellent service. Outstanding food. Elegant hotel in a beautiful location. "

"Newly opened hotel - very clean and well equipped. Connects to Shinkansen station. Restaurants on 2nd floor and 11th floor. Rooftop onsen with view of Mount Fuji. Close to Hakone (by car)"

"Everything was fantastic. The breakfast and dinner service was amazing."

"Excellent onsen, nice staff, well-located, and excellent breakfast. "

"Amazing hotel. Very professional and kind staffs. The room was very spacious and clean. It was definitely one of the best hotels we stayed in!"

"The staff were so very sweet and the amenities themselves were possibly the best ive ever experienced. The private onsen in room made me wish I never had to leave! "

"my husband and i came to the Hotel Indigo Hakone for a night during our honeymoon. this stay was definitely a highlight of our trip. the room was absolutely gorgeous with our private outdoor bath. the surrounding area was beautiful to look at. we had a very relaxing time and experienced great service from the staff. we also enjoyed the convenience of the free shuttle bus from the odawara station. "