"Unheard of for us, but we decided to come back to this hotel after a week holiday last year. Everything about this hotel is superb. Reception staff, restaurant staff, bar staff, cleaning staff. My only gripe is that we asked for a room upgrade (as an Expedia platinum member) but were told that all the higher grade rooms were full. This wasn’t the case as we could clearly see that the suite we had last year was unoccupied for the duration of our stay. "