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"The room had no towels no blankets on the bed when we asked for blankets and towels they said they had to find some got ready to take a shower the shower head was falling off the shower you could not adjust the shower it was just flowing down on one speed water was coming from underneath the sink from the shower the toilet was leaking they said they had no more rooms to move us to finally the next day we got towels in the housekeeper gave us towels after she took the dirty towels now we have booked two rooms here for four nights and it was a disaster the only good thing is that the shuttle bus driver was good and they took you and dropped you off and did come back and pick you up but late at night the front desk clerks takes the phone off the hook and they're laying up on the desk with their head down sleep so you can't disturb them to get a call in so then we had to take a uber back and it was 11:00"

"Ubicación perfecta para conocer Manhattan"

"Stayed at The Soho Grand many times and is still my favourite hotel in NYC. Super well located, decent sized rooms (for New York!) and the staff are always great. Bar is very lively at the weekend, so keep in mind if not your thing. Would highly recommend."

"Great location in FiDi. Easy to get to Brooklyn as well. Staff is always pleasant and helpful. Continue to stay here when visiting NYC. No complaints!"

"Great location for access to Newark airport, Jersey shore, Hoboken and downtown Manhattan. Would highly recommend especially for a weekend stay since it appears to be primarily a 'corporate' hotel."

"I didn’t experience breakfast or the spa. "

"Able to get a late check out, which really helped me."

"The staff were really helpful. Helping us check in and booking us transport to JFK at the end of our stay. The only thing I would say is it should be made clearer that if you have a king bed with city view there is not all round access to the bed. When you are both over 60, one with a broken hand, it was not easy having to crawl to get out of the bed."

"Outstanding service & facility "