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"Not what you expect when you stay at a Marriott. It is an old and tired looking facility. The carpet in the hallways was bumpy and could cause a fall. It’s a shame as it use to be a very nice place."

"No issues easy peasy"

"Well maintained hotel. Great bedding. I had a good relaxing night there."

"Great breakfast and very clean rooms. Staff was friendly an enjoyed the complimentary glass of champagne when checking in. "

"Stay would have been wonderful but the front desk lady we encountered was less than accommodating. Started off on a bad foot and stayed there. From answering the phone to personal one on one communication. Just do better. Start with your attitude. "

"breakfast did not seem fresh. coffee was cold. but the staff did make fresh. room had a stinky odor. looked unclean and rundown. "

"Room was very clean and Staff went out of their way to accommodate me when I had to add 2 extra nights unexpectedly. I would use again if needed. "

"Our experience at this Hilton Inn was fabulous!! Brittany at the front was smiling, friendly and she was expecting us! She made us feel very welcome! Our rooms were clean and completely stocked! (And yes, I always checked the sheets!) It smelled nice and clean, not stuffy and stale! All staff smiled, and asked if everything was ok! They have very good coffees and hot water ready anytime you need it in the dining room! That was very much appreciated, as a couple of us are night owls. The breakfast was hot, lots to choose from, different toppings, choices and it was very clean! Spacious dining area, we did not feel closed in at all! The pool area was nice and spacious! They also had an outside seating area with a large gas fire to sit around in the evening! Our stay was one of the best we have experienced in 25+ years of traveling! We highly recommend choosing this Hampton Inn in Charleston, WV!"

"Whoever is responsible for maintaining this hotel does a fantastic job! The lobby was beautiful and clean. The premises was beautifully maintained. The room exceeded my expectations! So clean and so very well maintained. Everything was is great shape and working order. Breakfast was hot and delicious as well. We were passing through and found this hotel based on customer reviews. I only wish all hotels were even slightly close to this hotel. Wish I could give it more stars!!"