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"Check in staff friendly. Room warm and comfortable. Soundproofing was good. Only negative which is minor is how loud doors are when closing automatically as some guests didn’t appreciate it was late at night…. But I would definitely stay here again. Lovely central hotel."

"Good "

"Easy access from North Terminal and the airport shuttle train 'station'. Quick and easy checking, they offered a wake up call for my early flight which was very much appreciated. The proximity to the airport made the early flight very easy & stress free."

"All the above "

"On check in was created by Louis and he was so helpful and couldn’t do enough especially as we had arrived ahead of check in time. The room was clean and very comfortable. The hotel reception and foyer area at Christmas was lovely and very inviting. The breakfast was ok, food could be a little better. Overall though an excellent stay and will always try and book this hotel for my annual Christmas weekend away with friends. "

"Great stay lovely room "

"A really lovely hotel, friendly and helpful staff, comfortable rooms good food and so easy to walk to check in areas. "

"Nice and clean "

"The Grand is a great hotel with customer caring staff"