"Sketchy neighborhood. Lots of weed smokers outside main lobby doors. There were easily 8-10 people outside. If by you got stuck between the two sets of doors it created one hell of a hot box. Desk help at night seemed indifferent or non existent at times. If I was not traveling with my adult son I would have a bit apprehensive and scared entering the lobby at 10:pm on a Saturday night while walking dodging the stoned women in their pajamas and the drunk and stoned men just outside the doors. The lobby chairs were full-about 8-10 more people. I Kept looking and asking for check in person. Finally grumpy cat appeared from the back, grunted and we got out key as we had prepaid and pre registered. I made an offhand comment ,”Oh, smells like chlorine,” and grumpy cat snipped back acerbically,“Pool’s closed !”
“Well naturally one would assume the pool would be closed at this time of night especially when all of these guests are not in any condition to swim and can barely walk to their rooms. I can imagine that it can quite become a huge hotel liability and one you as the manager on duty would not want to undertake.” I said.
One shining light -we hadn’t realized that the breakfast closed at 9:30 on a Sunday morning. We went at 9:45 am. The staff graciously accommodated us with fresh fruit, danish, bagel and coffee. Went out of their way and kept apologizing. They were amazing. They did nothing wrong but still kept apologizing. But who closes breakfast on a Sunday at 9:30?"