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"Okay"

"I’m not sure why the review ratings are ok for this property. The room smells, one of the room towels is torn up on the edge, shower tab is broken that water is leaking from bottom when it’s supposed to come out from top. Swimming pool is outdoor, small, cold and dirty. Hot tub is in a different building than the swimming pool and is small in a small room with poor air circulation. When we were there in the afternoon after check in, there were no more swimming towels and staff told us to just...

"The room is spotless and modern, with thoughtful touches for guests. The staff are incredibly friendly and welcoming, and we’re definitely planning to return."

"Hot tub was out of order. The hallway carpets were filthy. The rooms are very out dated. They charge for breakfast despite advertising free breakfast. Parking is $10 dollars a day which no one tells you. For the price way better hotels to stay at! Pictures online are very deceiving!"

"Muy poco personal"

"I have stayed at the Heathman in Portland many times but this one in Kirkland is not nearly as nice in my opinion. I had to wait over an hour for my room which was supposed to be ready at 4. I called at 1 for an earlier check in because I had to be at an event at 5:30. My room wasn't ready until 5:15. Seems to be way understaffed. Many other people were also waiting for their rooms. "

"Had booked Jetted Tub room. They gave us another room and later told us the Jetted tub was leaking and would have a part and fixed for us the next day. They lied to us knowing the maintenance people don't work on Saturday. So we got a king room, where the blind to the window above our bed was broke so the sun came into the room at 5 AM. Went to get some ice in the morning the 6th and 5th floor ice machines were broke down and not working. Floors were not clean though out the hotel. Will never...

"Great place, roomy. Helpful staff"

"I booked a high floor room. Checked in and was given a room on the first floor. When I said I had booked a high floor room, I was told Oh well you booked it through a third party and we don't always get that information. They finally moved things around and got me moved to the 8th floor. Housekeeping never replenished coffee supplies either morning, phone didn't work in my room, they provided me with "drink coupons" as compensation. This consisted of 2 coupons worth $5.00 each, to be used for...

"Clean recently updated room. Being able to cast to the good sized TV from my phone for a movie was great. Checking vestibule was a bit of a sauna, but other than that, great experience."

"At 3am we were woken up from fire alarm then told nothing"

"An older hotel in v good shape and clean. Room furniture shows some wear and tear from age, but everything works. Nice surprise, is that the hotel has installed air conditioning in the rooms. When booked in January, it was stated that there was no a/c"

"Parking was a challenge with many events occurring in the city the time of our visit. Clearer parking options and instructions would be helpful for those nkt familiar with the city"

"This is a hotel that is 115 years old, and sometimes it reminds you of that, even though it’s one of the most charming corners in Seattle. My room was clean, and special outlets had been installed for modern electronics, but it was rather an ergonomic disaster. The floors were uneven. It had insufficient light. There was a bulky floor AC unit with a hose to the window. The bathroom was cramped, and the TP holder was positioned so you could be sure the roll wound up on the floor. A notice from...

"Staff was rude Egzi did not do her job and the stay was unpleasant"

"Clean and modern. Tasteful decor. We loved it!"