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"the reception staff were welcoming and informative, We had a clean, spacious bedroom with all the facilities of coffee, tea, TV etc. The breakfast selection was good, although they had run out of bacon half an hour before breakfast was over.. The hotel is located near a bus stop into Lichfield city so it was very handy for us."

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"I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement."

"Great stay"

"Everything is great staff /room is clean/breakfast food is good/ parking is great too !Thanks all staff great service xx"

"Nice vibe over festive period, staff friendly and helpful, room was good standard"

"Issue with lock staff sorted imidiently "

"Room was lovely cold at first but staff sorted it straight away. Good amenities and food selection in. Perfect location. Would recommend "

"Good"