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"Room was clean every member of staff was helpful and courteous."

"Yes it was spot less and staff very helpful"

"Had a wonderful one night stay for a special occasion. Our primary reason for visiting was the spa and it did not disappoint. We used it the afternoon of arrival and the following morning before breakfast. It was lovely in the cold and we hope to experience it in warmer weather too. We ate dinner in the hotel and it was very pleasant. Breakfast selection and quality was excellent. Only some minor feedback: I had a cocktail in the State Room and it was fantastic, and when ordering the same drink in Bar 1745, it was very average. We were also charged for the wrong whisky (at a higher price) but this was changed at checkout without hassle. I’d really like it if the pizzas in Charlie’s were available year round!"

"Fantastic location and great value for money. Really nice hotel with personable staff. We had a junior suite which was probably a bit smaller than we hoped but can’t really complain given the cost and location. Enjoyed our breakfast "

"World class"

"I always try and stay here on my trip to Newcastle, perfect location in the city centre. Would stay here a few times a year, only downside in the food in the restaurant Isn’t the best, breakfast is fine but the dinner can be hit or miss. "

"Staff very pleasant and helpful"

"Excellent overall experience. Good location"

"Great option for a good alternative to a Newcastle City Centre hotel with the Metro 50 metres from the front door if the airport. £6.50 return ticket Electric charging at sensible money in the underground car park "