"Hotel was under renovation and I was not informed when I booked my stay. Could not take shower because there was no hot water. Next day in the morning we received a letter informing us there no hot water and we should contact our agency to make other arrangements. Fortunately I was able to book my other 2 nights in another hotel. They charged for the first night when they shouldn’t considering we were unable to take showers since was no hot water. I’ll dispute the charge. "