"I booked it online based on the price and availability. I booked it a few minutes from pulling in. From the outside, like the pictures online, it seemed okay. Maybe not the nicest but we needed a room as we were traveling. I walked in with our small children and was blown away. It was awful! Very dirty, smelled like mold with old broken and stained furniture in the lobby, Because we had our kids they wanted to check out the pool so we did and it looked like a dungeon. I'm not even sure if it was in service. We turned around and walked out. I called the front desk and was polite and didn't want to be disrespectful to their place so I said that I rented it in error, which in my eyes I did because if I knew it would be in the shape it was I never would've booked it. They lady I spoke with said that I needed to call Expedia. When I called the gentleman I spoke to seemed helpful and said he would need to call the hotel to see if they would approve a refund. Evidently he spoke to the same person I did because she remembered me calling. She denied my refund. It was so bad that I didn't stay even though I was required to pay for it. We ended up driving 30 mins to Warrensburg and staying there. We had a MUCH better experience there. I would highly recommend moving down the road if this hotel is your only option!"
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