Find hotels near Helms-Museum, Hamburg from SAR 330

"The hotel is always great. The location is perfect and the beds are comfortable. I love the shower, the small mini bar and the amenities. I think this is my favorite little hotel. However, this trip was irritating. I stopped by at 11am to drop my bags. I had a show at 1pm. A security personal stopped me saying the hotel had been reserved and I could not enter. Even to just drop my bag. I asked him if there was somewhere nearby I could leave my items and he said ‘I don’t know’ very rudely. Nowhere in my booking information did it say the hotel was not accessible until 2. I did an online check in, it asked what time I was arriving, I selected 11am and there was nothing mentioned. I luckily had stayed at another hotel in the area the nights before so I took my bags all the back to my former hotel. I would have actually left them there to begin with, had I known. They could have at least offered to tag my bag and take in on to the luggage room when I came by. Or apologized that I could not enter. I was met with hostility. Now, the person that checked me in was kind, the room was still fine. But the way I was treated was not fair. I usually get in before noon, and now I wonder if there will be more instances like this. Due to this, I will probably go to the hotel next door instead. "

"amazing apartments "

"Large, clean room"

"Friendly staff "

"the bathroom had a strange scent. checking in was a nightmare. calling the second floor the"first floor" is apparently the "way it is done" on Germany. The employee knocking on my door telling me (in German) that I need to leave at 11. Even though it was only 10? I would recommend staying somewhere else. the price was not worth the experience"

"Room was old and dirty, blinds did not work. Bed quality was very poor. "