"Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...

"I am sorry to say that our stay was unexpectedly very bad. Even as we checked in the property was cold. There was NO HEATING and no HOT WATER. After many tephone calls we were told that the we boiler was not functioing. We were given grossly inadequate heaters which did little to correct the situation. It completely wrecked the evening which was the celebration of my wife's 70th Birthday. Our first night was a nightmare with no ability for us and our guests to have shower for two full days even...

"Excellent location with very easy walking into the City Centre and the Cathedral was only 5minutes walk away. Check-in was friendly and professional and although we arrived early this was not a problem. Excellent Car Parking facilities provided good access to the accommodation. The Apartment was located up several stairs without a lift option so worth considering if you have walking difficulties. Inside the Apartment was very spacious with a well laid out living space however the Sash Windows...

"Check in process made difficult with lack of communication - no towels - shower broken "