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"The hotel was great. But the staff, especially Maili, was very friendly and helpful. They took care of us like family. "

"One of the best hotels we've ever stayed at. The hotel is well maintained and clean. The staff are lovely and always keen to help. The bar and restaurant were absolutely superb with a great selection. I honestly couldn't recommend this place enough."

"Avevamo originariamente prenotato 4 notti e siamo rimasti piacevolmente sorpresi dall'eccellente rapporto qualità-prezzo. La camera era spaziosa e confortevole, e la colazione era molto buona con orari flessibili — perfetta sia per chi si alza presto sia per chi ama dormire un po' di più. Viaggiamo regolarmente in Vietnam (è il paese d'origine di mia moglie), quindi abbiamo soggiornato in molti hotel in tutto il paese — ma questo si distingue davvero. Ciò che rende speciale questo hotel è, senza dubbio, il personale. Sono sempre sorridenti, parlano un ottimo inglese e sono genuinamente attenti. Quando ha iniziato a piovere, uno di loro ci ha subito portato degli ombrelli. Ci hanno aiutato a caricare i nostri bagagli nei taxi ogni volta che uscivamo, senza nemmeno doverlo chiedere. Abbiamo due bambini piccoli e sempre molte cose da trasportare, eppure il personale era sempre pronto a dare una mano prima ancora che potessimo pensare di chiedere. Abbiamo anche scoperto che il team è incredibilmente versatile — lavora alla reception, in cucina e aiuta anche nel servizio. Sono semplicemente persone meravigliose che ti fanno sentire davvero il benvenuto. Abbiamo finito per prolungare il nostro soggiorno e torneremo sicuramente in questo hotel ogni volta che verremo in Vietnam. Altamente consigliato!"

"Great hotel very well located. "

"Yes"

"The Hotel had a recent change in management and as expected, not everythings were up to speed. The staffs were wonderful and handle these problems with graces, we end up with some very enjoyable stay at the hotel. "

"Clean hotel with very friendly and helpful staff! Right next to Hoan Kiem lake. Enjoyed the views at breakfast"

"Room was very clean, however its rather small with two queen beds. The elevator was hard to figure. You push floor one and it stops on floor 2. You push floor5and it stops on floor6"

"Here’s a polished, positive review you can use: ⸻ ⭐⭐⭐⭐⭐ 5/5 – Exceptional Stay at Hotel du Lac Signature, Hanoi I had an amazing experience at Hotel du Lac Signature in Hanoi. From the moment I arrived, the staff were incredibly warm, friendly, and attentive, always ready to help with a smile. Their professionalism and hospitality truly elevated my stay. The hotel itself is beautifully designed, with modern interiors and a relaxing atmosphere. The amenities are top-notch, offering everything you would expect from a 5-star property. I especially loved the spa—peaceful, luxurious, and the perfect place to unwind after a day exploring the city. Their onsen in the Travel Package is a must try with spacious jazccuzi, sauna and the special herbal soaks. My room was spotless, comfortable, and thoughtfully equipped, making it easy to settle in and enjoy every moment. The central location also made it convenient to reach many of Hanoi’s attractions. Overall, Hotel du Lac Signature exceeded my expectations in every way. Highly recommended for anyone looking for comfort, style, and exceptional service in the heart of Hanoi!"