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"Hener"

"The mattresses were not great, especially the sofa bed that the kids slept on, it was all springs. However, I was very impressed with their gluten free breakfast, all the gf items were on a separate table with it's own toaster to avoid cross contamination. Staff were very friendly."

"Nice, modern room with all the amenities and close to the city centre."

"Room nice, beds comfortable but pillows not great so made it difficult to sleep, food was nice"

"Great location, very easy to get into town with a quick walk and then bus. The staff were really friendly and helpful, couldn’t do more. The only down side was the toilet in the room smelt, the smell you get in public toilets. The floors weren’t cleaned during our stay so maybe a few years of this has led to it. "

"Hotel was nice and modern, good amenities, plenty of parking and bedroom was spacious and good bathroom. The gym was ok but very dirty, it looked like it hasn’t been cleaned in a while. I went in both days of my stay and I don’t think the floors were cleaned once. "

"My shower head was broken so couldn't have a proper shower"

"Very impressive hotel. Close walking distance to town. Only rated 3 star due to room. The hotel windows are sealed units, so air ventilation system has to be on constant. Noisy so sleep was not great, we had to keep adjusting fan and temperature. In the end gave up and slept in my sweater. We booked two nights felt like going home next day, but cost us a lot of money. Hence would never rebook."

"Small fee to get a shuttle from Stanstead to the hotel. Overall fairly smooth transition from airport to hotel. Staff was hospitable and the room was fresh and clean. "