Top Independent in Groot Veerle

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Top Groot Veerle Hotel Reviews

PREMIER SUITES PLUS Antwerp

6/10 Okay

"BIG problems with AC, on entire 5th floor....known to staff. We were booked 3 nights. 2 nights struggling with warm room. First evening we phoned to front desk to complain of warm room, with no actual help except "our computer shows it is working". Finally on 2nd afternoon, after 4 calls and 1 and 1/2 wasted hours and no real help except for advice from reception that 'the computer shows it is working", I stomped up to reception and asked to move rooms. They then advised the 5th floor was having problems - ??? why not tell us that sooner??? They tried to reboot their computer program yet again.....then finally at the 2 hour mark move us into a room on 7th floor where the AC worked. Then, when I asked for a free glass of wine for myself and husband as compensation, I was initially told "no, you haven't had any major problems, and its not our fault". REALLY??!! I finally pushed hard enough to get 2 glasses of wine. Our friends in another room on 5th floor had same problem, finally moved. Another guest from 5th floor checked out with a full refund. I was really frustrated that they made no effort to resolve the problem once it became apparent there was an issue, and that I had to push to move rooms, push for a compensatory glass of wine. We wont be back."