"Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...

"This was a lovely quiet location which was very relaxing. The property we stayed in was lovely,my only disappointment was the bed was uncomfortable and both pillows were really flat. This however would not put us off staying again,we would just bring along our own pillows,and although the bed wasn’t very comfy,we could cope with this just for one night. Other than this ,we enjoyed our stay,and would definately return ."

"I am sorry to say that our stay was unexpectedly very bad. Even as we checked in the property was cold. There was NO HEATING and no HOT WATER. After many tephone calls we were told that the we boiler was not functioing. We were given grossly inadequate heaters which did little to correct the situation. It completely wrecked the evening which was the celebration of my wife's 70th Birthday. Our first night was a nightmare with no ability for us and our guests to have shower for two full days even...

"Check-in process was a nightmare because they didn't"