"Hotel room was great. I would like to compliment 2 special staffs from the front desk. Jonathan and Daphne.
When I first arrived after a 4 hours flight, i saw Jonathan who was at the front desk on his mid night shift. I did a request for a room which has bath tub for my kid. With his great customer service attitude he try and manage to secure a room for us. He is willing to go the extra mile to meet customer’s requirements.
Daphne, on the other hand. Assisted me on sending a package out to my vendor on an urgent case.
Great staffs you have and i am coming back to your hotel every trip in Shenzhen. "