"Excellent room; staff was amazing. Central location to East London area & close to underground transit station. "

"We had a 2 night stay at this lovely, new hotel. Very clean, beds wonderfully comfortable. Pillows a bit hard so a choice of pillow would have been better. Checking in was a bit of an ordeal, system issues and language barrier. I understand systems can be challenging at times but there was no customer care, I did not feel welcome, made to feel it was my fault. took my phone off me to check my booking but scrolling through it, which disturbed me. The only time staff were nice was when we were...

"The room was fine, it was clean but a little dated. The beds (2 singles) though were very uncomfortable. One had the springs poking through. On asking for a mattress topper or a different mattress, the response was that this was not possible. Mattress toppers were later added but why indicate this is not possible when it is? We were cold on the first night and requested a blanket. We were informed that the hotel did not have any blankets! After considering moving hotel we were given a second...

"Everything was perfect "

"Room was small but okay. Soundproofing not great - there was noise from the corridor that woke me up late at night and early in the morning. The latch on the bathroom window was broken which meant it could be opened from the outside, and the room was on the ground floor, which was not great. On arrival at the property my card was pre-authorised with 5% of the room rate, which was presented as just in case I used any items from the fridge; on departure this was instead described as an optional...