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"Great."

"Great service. The staff are polite. The rooms are clean."

"You get exactly what you pay for. You want a LV hotel experience, safe, upscale, and hospitality like second to none, then this is the hotel to come to. You’re not saving money but the experience is something you can only get here. "

"They messed up my room when checking in. The staff quickly corrected it on the next day."

"Reading some of the negative comments made me wonder if those guests were even staying at the same hotel as I was. The Rex Hotel has been nothing short of exceptional—even before I arrived. If I could, I would give them 10 stars. I missed my flight and couldn’t make it for the first two nights of my prepaid stay. The front desk team, especially Ms. Loan, worked tirelessly with Expedia to ensure my mom (who arrived earlier) could check in safely with my cousin on my behalf. That alone speaks volumes. When I finally arrived, I was greeted by my first name, and the customer service was outstanding from the very start. I’m not sure why a guest complained about the staff not speaking English—I understood them perfectly. I switched to Vietnamese simply because I wanted to embrace the warmth of my native language. My room was spotless, and the service everywhere was genuinely impressive—from housekeeping to the entire kitchen team on the 5th floor during the breakfast buffet. I also saw a complaint about the hotel not having a nail or hair spa on site. Is it that big of a deal? This city is full of them—including one directly across the street. Next time, just ask. I loved it so much that I ended up extending my stay. In a city full of hotels, Rex should be number one on your list."

"Clean great customer service "

"The staff are all amazing. Service is great "

"The Caravelle Saigon is a lovely Hotel. We asked for a late check out as our flight back to Sydney was late evening and although the hotel was fully booked out the staff gave us an option to stay in a different room with no extra charge to accommodate our request, which reflects good customer service. The hotel itself is modern and due to its location..right in the heart of Ho Chi Minh, was extremely busy throughout our stay there. The rooms are spacious, beautifully appointed, and provide stunning views of the city. Its located just steps away from the Opera House and within walking distance of many of the city’s highlights. The dining options were excellent, from the buffet to the rooftop bar with its breathtaking skyline views. Great Hotel and would definitely recommend *****"

"I go to Ho Chi Minh City every year and I've always stayed in this hotel. It has real character to it. The rooms are very comfortable. The staff is very friendly. The rooftop bar is fantastic to have a drink at night time."