"We stayed three nights at the end of July and, on the whole, it is a lovely hotel I would happily recommend. The location is hard to beat, right in the centre of the old town and a few minutes’ walk from everything. The staff were the highlight, unfailingly polite and helpful. One room had a bit of a smell at check-in and they moved my daughter without a quibble, into an upgraded room, for the whole stay. They had also sorted our Welcome Cards digitally before we arrived. Breakfast was very good too, plenty of choice and consistently tasty.
A few things for future guests, all meant constructively. The main one is the laundry that appears to be on the top floor. The machines ran from around 7am until mid to late afternoon and on the spin cycle the whole room shook. It was the vibration rather than the noise that was the problem, and my daughter two floors below still felt it. I raised it at checkout so the hotel is aware, but anyone sensitive to that would be wise to ask about room location. One room also had a bath with the plug mechanism disabled so it could not be filled, a disappointment for my son. Storage was tight for a family travelling across Europe with larger cases, and the safe was not anchored and could be lifted straight out, so we did not use it. None of that spoilt an enjoyable stay, and with some attention to the vibration it would be an easy five stars."