"When I arrived the room key cards were malfunctioning. The host went above and beyond to make my check in and stay 5 stars with positivity and excellent communication. I was 30+ hours without sleep and in no mood, but the reception I received made this stay for me. You can't control when technology will fail you, but you can control how you handle it and this was handled with a standard of care I have not received in 5 star resorts. Thank you very much."
"When I arrived the room key cards were malfunctioning. The host went above and beyond to make my check in and stay 5 stars with positivity and excellent communication. I was 30+ hours without sleep and in no mood, but the reception I received made this stay for me. You can't control when technology will fail you, but you can control how you handle it and this was handled with a standard of care I have not received in 5 star resorts. Thank you very much."
Bryan