"Check in was at 4pm and when I went to check in at 4pm I was told our room wasn't ready. They said I would get a call when it was. 20 mins went by and I went back up and said we need our room we have dinner reservations at 5pm. We finally got in our room around 4:30 which meant we had 10 minutes to get unloaded and dressed to make it to dinner on time. Then we order wings from the restaurant at 9:30pm. I went to go down stairs to pick them up. They said they were behind and would be another 15 minutes. So I went outside for a few minutes and then all the sudden th fire alarm was going off. It was 10pm at night. Everyone had to evacuate. My husband was with my 3 kids in the room who were already sleeping. It was freezing and raining outside. My children were terrified. The fire department came and it took almost a hour until we were able to get back into the building. No explanations, apologies, nothing. Then the next morning we wake up and take the kids to the indoor water park. It was packed, no seats or tables. They didnt even have a general pool swim in. Then all the sudden the lazy river had a squirrel in the water. The hotels security showed up to get the squirrel out of the water. So basically the whole water park was shut down. Not a great experience and pretty disappointed. I definitely feel like they should accommodate all of the guest for the inconveniences that happened on May 23 2026."