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"Great room nice hotel "

"I have been spending around 150 nights a year in hotels for many years. I rarely write reviews - saving them for when a place truly deserves it, for good, or bad reasons. This one is good - in every way. This - is an absolutely wonderful place - oozing high class character from every corner and pore. The care that has been taken to preserve large elements of buildings that are 500 years old - while mixing modern amenities and comforts with it all is exceptional. I honesty cannot imagine what it has cost to do - but all of it is money well spent. My schedule did not work for eating dinner there in the evening - but the early breakfast - including plenty taken from their own garden - that I needed was accommodated in a wonderful way by the unceasingly helpful, friendly and just lovely Floraine (who did a great job also by phone and email of getting me organised remotely for my late arrival too). While praising the staff - I cannot leave out Elise either - who was still around to accommodate my late arrival and show me to my room and give me a small tour of the substantial communal areas (good job too - I might not have bothered with a torch and ending up taking an unplanned bath in the duckpond). The location and the place itself are great - the staff are the icing on a cake that was exceptional in the first place. Only (very minor) downside is the limited hours that reception is manned - but Floraine and Elise went out of their way to make sure that would not be a problem"

"Worst management for the hotel . My brother lost his wallet and I was trying to help him out to get a hotel room , until we can figure out how to get him home . Hotel management refused to check him and made him stay in the cold weather in his rental car.. what kind of human being are they !!! Us her in US we never do something like that .. even though I called the hotel directly and explained the problem with them and they still refused. "

"Always good. If I can stay here I will ☺️"

"It was ok and we had a nice environment as well. We had the best time there"

"I stayed at this hotel because I had an early morning flight, and it was the perfect choice. Many hotels near Brussels South Charleroi claim to have a free shuttle, but it often turns out to be a paid taxi. This one truly offers a free shuttle bus, which was a huge plus! We received clear instructions, the van was clearly marked, and the driver who picked us up was very friendly. The room was clean and had everything we needed. The 4:40 a.m. shuttle driver was also very nice and helpful. Overall, this hotel is a great option if you have an early flight from Charleroi. I would definitely stay here again! "

"Prestige feel, amazing plush hotel"

"Great stay if you have flight next day. Shuttle across the Hotel and easy access. Staff helpful and you should arrive before 1 am as reception closes at 1am"

"Nice hotel friendly welcome, adequate fitness room decent restaurant parking suitable for a van. What’s not to like 👍 "