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"Terrible housekeeping "

"Breakfast was ok but we found it difficult to get healthy food. There seemed to be a finite amount of fruit and yogurt (managed to get a yogurt one morning out of four). That said we opted for 8 am breakfast and might have had more luck earlier. Hotel was well located and felt really secure. I would stay there again."

"Had to pay for morning coffee "

"Lovely Breakfast. We used the external outdoor heated pool and indoor hot Tub- was nice to relax after our Hike."

"This was a lovely hotel right in the heart of Florence. "

"Very central great for getting around on foot"

"My first impression of the hotel is very good with the display of the hotel ground level. However I found the service is vey limited: the clean up is not through and they did not refill coffee pods for 2 nights. Then I had to phone the service which is always busy. I had to drag myself out of bad to the reception in order to get coffee! Then, I got a knock on the door to clean the room so I tried to leave to give them some time to do it. Even though I spent three hours outside and came back to the untouched room. So I spoke with the cleaning person on the corridor and was told to go to reception for the arrangement! I almost found this feels like staying in a hostel with the hotel price!"

"We had a fabulous 3 nights in this hotel. The staff were amazingly warm and helpful, nothing was too much to ask. This hotel is a real gem in Florence, we will be back. "

"A few dust bunnies in corners but good otherwise. Great staff. Very friendly and helpful Excellent breakfast Lovely wines. "