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"Room was spotless, well stocked, staff were lovely"

"Room was immaculate, amazing view of the zoo. Fully stocked with tea coffee and hot chocolate and jammy dodgers were a win for my son. Staff are so friendly and helpful… I put a note in my booking comments that this was a surprise from Santa brought by the elf, asked if a note could be put in the room ( did not think it would be read) There was a card from Santa on the bed when we got in the room…Christmas magic "

"Staff were frienly and attentive"

"The property was nice inside but the room we had was in the old part wasn’t very clean a lot of dust furniture tatty curtains hanging off the rail water stains on ceiling paint all flaking on the walls in the window and a lot of cold coming from the windows really bad stains on the mattress but the towels and bedding was very clean left the portable heater on all nite to keep the room warm"

"Clean comfortable room, great bed, fabulous coffee machine in room"

"First class hotel stayed there many times "

"Super nice! Very happy with our stay and got upgraded due to it being one of our birthdays which made our day even special. Thank you for everything "

"Very clean friendly staff, restaurant next door dished up good food at a reasonable price. Would stay here again "

"2nd time staying at this hotel, great experience each time. Had a suite this time and it didn't disappoint. The spa facilities in the room are nust fantastic. Will most definitely stay again. "