"Hire car sat nav took me to the wrong place, found correct place an hour later, parked car behind building, and put code into main door, entered building, noticed there was no key safe outside my apartment door, the only key safe was by a store cupboard, so I entered the same code into that key safe and after trying the key in the apartment door lock, I realised this key would only fit the store cupboard, both me and my wife tried calling the phone number that I had, and after many attempts I...

"We were a couple traveling from the United States, both in our later 50s. We ended up not staying in the room. After having to bring our four suitcases up two flights of stairs, our room was incredibly hot. When we opened the windows to try to cool things off, we were met by several flies and other insects. The lodging is on a very busy street in Elgin. The room itself was very nice and clean, so for a solo traveler, or perhaps anyone younger than us, this may have been the perfect stay. It had...