Find hotels in Fairyland from SAR 286

"The onsite manager/ owner is extremely aggressive and racist. We had a couple of two bedroom suites booked at least a week in advance. We were two families with three young kids (including a toddler). We had to start after work from Brisbane and so it was going to be late check-in. I had informed hotel in advance that we will check-in after 10:30pm. But knowing all this, they allocated two suites in opposite directions, both on the first floor. After we checked in around 10:40pm, we had to eat something and settle our kids. Around 11:00pm a lady from downstairs (one of the rooms where we were having supper) came and started bullying and racially abusing us, because she was getting some noise from upstairs. We apologised and assured that we will be quiet. After she left, Peter, the hotel manager, knocked on our door and aggressively started yelling at us even followed us to the other room. The next morning, when I was checking out, I said my family was terrified and that he should have been a bit gentle. This triggered him immensely and he started racially abusing me and asked me to leave his premise immediately. Comments like "this is my country, you go and take your opinion to your country", "you should belt your kids and discipline them" were made loudly and intimidatingly by him. Why didn't they gave us room downstairs even though they knew in much advance that we have kids and we will be checking in late? Alternatively they could have denied our booking completely."

"The property was clean and bed was comfortable. Staff are friendly and engaging and the restaurant is great. Good selection and great service. "

"Clean and very welcoming host"

"When we arrived the room looked like it hadn't been vacuumed, the fridge was dirty, cushions had marks all over them, there was food under one of the beds and there was only 1 towel when there were 5 of us booked in, not enough crockery and cutlery for 5 and nothing to use for cleaning used items. When speaking to the staff we were instantly supplied with towels and food from under the bed was removed. They promised to vacuum the room, but never did. They informed me that they had a carpet cleaner coming in the day after we were to leave. The carpet was covered in marks, some looking very suspicious. The room in general was run down, towel rails had not been replaced, power switches had been pulled out of wall and not fixed. The bedding was clean and had obviously been replaced and maintained. The rest of the property looked run down and not maintained. "

"Great layout of rooms and good space to move around in. Good desk space for computers and working. Buffet dinner is tasty and changes every night. Staff are amazing and very helpful and friendly. Nice to have on site free laundry service. Highly recommend."

"Very helpful staff. Called ahead to advise arrival time and aircon was put on in advance. Room neat and tidy. Very comfortable bed. Shower was good... Pleasant stay. Thank you. "

"Very clean and friendly staff"