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"Customer service was top-notch. Every detail felt personalised. The Japanese dinner served at the hotel was one of the best hotel dinners. The shuttle bus service made travelling to and fro the hotel convenient."

"Clean room"

"Older room but it works. You go here for the food and the sauna "

"What a wonderful place to stay. Loved the volcanic bath on the balcony. Worth paying extra for the lower floor. Really comfortable beds and pillows. Our room included breakfast which was excellent. It didn't include dinner but we paid extra to have dinner there for the three nights. OMG!!! This was the most incredibly brilliant value we have have ever experienced. The most amazing food esp for the value. Do not miss out on this. You wont go back to room hungry I can guarantee. Back to your room just in time for the laser show complete with music. Completely bizarre considering the peaceful and quiet and stunningly beautiful surroundings but hey that's just me. Definitely well worth it although we could have done without the laser show. "

"I had a really nice stay at the Fairfield. The staff there was very very helpful. The room was spacious, well maintained and had a small hot pot to geat water for coffee, tea or miso soup. You do not need soap or shampoo hecause it provided in the shower. There are a couple of restaurants nearby but they close around 8pm plan to go to the market which is a little over a mile away. Theres a local bus that runs almost every hour for 200¥ one way. L "

"Room is smelly. Air conditioning doesn’t work properly. Security is very bad. "

"Love the Japanese room"