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"staff are friendly but if you need something for the room you have to go to the office because the room telephone did not work."

"The resort was beautiful with great service and amenities. The proximity to animals, beaches, and the national park were great. The gym was outdated but the place was amazing."

"The room had cockroaches, it was not clean at all. The bed board was very dirty and let’s not even talk about the bathroom. Very disappointed. Food was not good neither were the drinks. Honestly, not worth it at all. Bathroom towels were dirty."

"This hotel was family-friendly and the staff were very friendly and helpful. We were able to book excursions through the hotel and spa services as well. There is an aviary on site with macaws, peacocks and other birds. The is a stable on site as well. We were able to go horseback riding on the beach. There are three restaurant choices in addition to the buffet and snack bar. Reservations need to be made a day in advance in order to have dinner at the steakhouse, sushi restaurant, and Italian...

"We had a nice stay at Shana, staff was very carrying and prompt, the premises clean and well maintained, only nice and pleasant memories."

"The resort was beautiful. Only issue is it did not say on the website that the part of the beach by the resort is not swimmable. You would have to walk a ways down the beach to swim in the water. Also- the jacuzzi was not heated. Staff was helpful! Room was beautiful!"

"Our stay was great! Our kids loved the swim up bar and we loved sitting on our balcony and watching the birds each morning. The ecotour with Yau was super awesome! Our housekeeper Tatiana was fabulous!"

"Excellent"

"I loved everything about this place but the cleaning staff. They don’t pick up dishes from your room and I had some clothes go missing from my room. Highly recommend their smoothies!"

"This hotel is amazing! Courteous and helpful staff greet you, including a resident cat. Breakfast is good with an outstanding view. Make sure to watch the sunset or the monkeys by the bar. Pool is a perfect place to cool off and relax. Restaurant serves fresh seafood and other offerings. The location is off the main road a bit so it is quiet yet accessible."

"The staff is extraordinary and bend over backwards for you. We were extremely satisfied and would highly recommend. Beautiful resort in a great area. Lots to do."

"Moises has been giving my wife and I excellent service! He is a natural and we can tell that he loves people and truly cares about their experience. Even though it is raining today, he helped us forget about the weather. The whole staff has been very accommodating. We are having an amazing time and we highly recommend this hotel! We will definitely return the next time we are in Manuel Antonio!"

"As soon as you enter, the entire hotel blows your mind away. It is stunning and gives you a tropical island feel. The room itself gives a relaxing atmosphere."

"Words cannot describe the experience my wife and I had. We hugged the staff and cried when we had to leave. This place is truly magical."

"I am very disappointed with my stay at this hotel. I booked a Deluxe room with a pool view, but upon arrival I was given a “comfort garden” room instead, which did not have any meaningful garden view. The plants outside the room were identical to those throughout the hallways, so it felt misleading. When I asked about the room discrepancy, Angela at the front desk explained that only garden rooms accommodate three people, which I understand. However, I was still charged the higher Deluxe room...

"If you are staying in one of the private pool villas, do not leave without doing the floating breakfast basket. Waking up and having a beautifully arranged breakfast delivered and set afloat in your own private pool, surrounded by jungle and Pacific air, is an experience that is genuinely difficult to put into words. It is indulgent, it is romantic, and it is the kind of memory you carry home with you. Non-negotiable. From the moment we arrived to the moment we checked out, every single member...

"You are assigned a concierge who helps with booking tours, making reservation and any needs on the property. Our concierge Jose stayed in contact with us throughout our stay arranging tours for each of us and arranged for baggage assistance and breakfast for our early morning departure."

"Pool area is a work of art beautifully blended into the surrounding rainforest, bar area and reception area were modern stylish and clean. Food is overpriced and the menu is not particularly adventurous, the limited choice of smoothies available was disappointing. And the coffee was alittle bland . Pleasingly there is a wide range of wildlife at the hotel.....red eye frogs and green iguanas to name a few, and even crocodiles in a lagoon about 5 minutes away. In summary this hotel has...

"The pools were a lot of fun. Breakfast buffet was fabulous. Our room had a fridge, microwave, and dishwasher which allowed us to get food at the local market. Self-laundry service was convenient as well."