"Staff at check in was lovely, in room amenities exceptional, complimentary wine and snacks lovely (though it was 2am when we arrived so did not partake) The airport transfer meeting place was ambiguous and could have been simplified by using airport signage as reference - eg the pick up location is actually Pick Up area E at terminal 3. Easier to find and more accurate than the vague 'pickup at terminal 3-4'. Everything else was great."