Find all hotels by Independent in Ellabell, GA

"Checked in on Friday 4/17/26. I reservation for 6pm. I went and turn on the shower Luke warm water. I suffer through it . My wife went to shower went from Luke warm to cold. (she was not happy). I proceeded to call the front desk . Well wouldn't yo know it the phone did not work. I then went to the front desk to report the problem (the 1st for 4 times going to the front desk for the same issue). I was told someone would come to the room (no one came). The next day go to shave no hot water. Went to front desk was told that they were working on it. I was told that the laundry was using up all the hot water. (did not by that excuse). I waited a 1/2 hour as I was told to do then check it. Waited still no hot water. Finally after the fourth time complaining. The staff did something then hot water came on. This was about 630 pm on the 18th. I will never again book this hotel. "

"This hotel is in an ideal location and it is the best feature overall. The rooms definitely need renovations, especially for the costs of the stay. I stayed there years ago and not much had changed in decor or esthetics (furniture, etc). The front desk staff was amazing and one of the staff Tania was very helpful, which was much appreciated. I enjoyed the breakfast buffet and the staff working there was very friendly. My one major complaint was that the glasses on the bathroom counter in my hotel room were used with lipstick stains, which was unsanitary and a health hazard. The valet parking is pricey, so more hotel-specific affordable parking options would be a great addition for guests. Thankfully, the rest of the stay was enjoyable and the view from my room was beautiful. I hope the hotel/management will work on renovations and cleanliness for each room to ensure that guests have a quality stay that encourage them to book there again. "

"No comment "

"Good place to stay and reasonable price,good breakfast"

"Yes"

"The rooms are nice, really appreciated the bar, it was great, customer service was excellent and it’s located in an optimal location. However, the room that I was in had an outdated shower and shower head which was a shock since, everything else was so up to par!"

"Staff was beyond helpful."

"Roof bar was a very nice place. Staff was great. Food selection was okay."

"The price published in Hotels is a trap!!!, it stated that includes all taxes &fees but at arrival they charge you $25 fee which turns out to be $38 at check out because there are other fees involved. If we would have know we wouldn’t come. Very disappointed with Hotels & Indigo. The front desk excuse was that they tells you about the fee ( just the $25) at check in…as if you could cancel the reservation…as like if you could do anything once you are hooked by Hotels that lies about “all taxes & fees “ included in the price"