"We were going to be traveling from Pamplona on a VERY long trip and decided to book something to break up the trip to Xerta. We received a message from the staff the saying they would not be available for check in after 1030 at night! Ive NEVER run into something like this with a hotel and tries to cancel as there was no way to get there by then! They basically said too bad, I was outside the cancellation window! Ridiculous!!"