Search Resorts in El Arenal

"Great customer service, clean room, quiet, good location. "

"Buffet breakfast & diner were very good & varied. Staff friendly & helpful. A large extended character property which takes a little adjusting."

"I would say this was a great stay other than the cleaning of the rooms. It took 2 room changes on my arrival to find a room that was clean and not used, and I’m not usually the kind to person to complain, but if beds aren’t made and there is physical dirt all around the bathroom, i definitely want that cleaned. The all you can eat brunch was great! You could go in and out until 13:30 which was so helpful and gives you 2 meals for the day! Lots of options, other than fruit really. Wifi was good in the room, but not out by the pool. The staff were generally friendly, and check in on the pad was very easy. I would come and stay again as it was very close to the beach. Just be aware if you have a car, the parking is a nightmare."

"this is a must visit attraction the staff are fantastic and the facilities are exceptional. Breakfast is exquisite. The room is pristine and the beach views are incredibly."

"Upgraded room would recommend Room was clean except a smell from the bathroom. 3 pools to choose from Would stay again"

"Clean hotel and good customer service."

"Staff were rude at times. I had to upgrade to fit our family in the room and the whole stay, they kept telling me the room was for 3 x people only, even to the point of housekeeping coming back to remove the extra bed they had just put up! Our room number was neither on any breakfast sheets so were always questioned if we had paid for it or not. No information on how to try the kids club. Spa staff were rude, wouldn’t even let the kids wear goggles to swim in the pool. Not a 5* experience. The hotel itself is nice and very well done."

"Nice location near the big public beach."

"Pool areas very nice, great views from the Sky bar. Junior suite is large with a balcony. Location is spot on. Overall a pleasant experience."