Search Town Houses in East Side

Outstanding location and service

I would recommend this place to anyone visiting New York! Staff were wonderful, rooms were great (ac worked great and was cold, they were SUPER clean and all the things we needed, beds were actually SUPER comfy), area is relatively quiet but very close and central to all the great places. 10/10

The room was large and clean and quiet. we slept so well.

Travel to NY often. The Arlo always is a great stay. Clean, smells amazing, good vibes, friendly/stylish staff, great decor, reasonably priced. Just do it. Stay here. Perfect for solo travel.

Staying in NYC because of wife's illness and need to develop a treatment plan...several weekly visits. Stayed at the Plaza Athenae, The Surrey, and The Lowell. The Lowell was the best mostly because of their customer first attitude and competence...many good, small hotels in the city but the one that delivers the best experience wins every time!

Miki Santiago and the whole team were terrific- thank you.

Jose was so helpful. Ordered my cab for an early departure and was there early in the morning to help me with my bags into the cab. Great service. I'll stay there again!

For the price point & location, this property is great despite small rooms & showers.

Large room and very clean overall property! Staff was very friendly and was able to accommodate an early check in (without request).

This is the best hotel we’ve been to. I am so glad I found this property. The beds and pillows are comfortable. The room is clean and spacious. No wait on elevators. The location is the best. It’s close to grand central terminal and other places so it’s very convenient for people exploring the city. They have the friendliest staff. The breakfast is a good variety. They have different options for kids and adults. The food is delicious. This is going to be our go to hotel every time we need to...

I'm a regular at Pod 39 when I come to NYC by myself. It's very minimalist and if I was planning to spend more time in my room, I'd go elsewhere, but exactly what I need when I'm in the city to see shows and check out some exhibitions. Always clean and my room is always ready when I arrive (which has not been my experience at other NYC hotels).

Great place to stay

Water filling station in hallway was a first.

Mohammed and the gentleman at the front desk were accommodating, thoughtful and extremely professional. I was celebrating my 50th birthday nearby, and the balloons arrived early. They held 50 helium balloons until I was ready to leave for my party set up. I am so glad that I chose this hotel. I recommend it highly

Very spacious room, fantastic Keihl samples (replaced everyday), great linens and lots of towels, mints by bed, the works. Elevator operator a nice touch of class in this day and age. Only downside was lack of convenient local places to get bottle of soda morning or night (the hotel charges $8.00 in room bar…are they really maximizing profits at that ridiculous price?). Otherwise, great experience from an experienced luxury customer.

This is a well maintained property in a safe walkable part of Midtown East. I would def stay here again (I'm tri-state and travel to the city often). One note for non-tech folks, there are no room keys, it's all done on your phone through an app. I've stay at hotels where this was an option, but for this hotel it is the only option. This does allow you to set everything up before arrival (maybe after you have stayed a few times), having said that there was a staff member there to help me through...

Convenient location; pleasant staff. Confused about cost of breakfast. Thought it was included, but was charged a large amount for the meals.