Search Inns in East Side

"All good"

"It’s ok"

"The express checkout was easy, we were also able to get a lil early checkin which was nice."

"Majority staffs are not good, only few people are good.There is no service at all. I believe the robots will be better to replace their most staffs. "

"great location and staff rooms very nice"

"I loved this hotel. For being this close to everything exciting, it was spacious, clean, comfortable and I loved having the kitchenette! I can’t wait to come back!"

"The rooms are like a college dorm room. We selected the bunk beds with a bathroom inside. The walls are glass so it was kind of awkward with my 21 year old son. The shower was awful. Like being sprayed from directly above with a fire hose. Other than that, a cool concept that helped us save money. Staff was really nice. Good location near Grand Central Station."

"Room was spacious enough considering what people say about other hotels in NYC. Staff was as friendly as you will get in NYC, they were courteous changed me from a king to 2 queens per my request without a hitch. Also, the room they originally gave me the carpet was still damp and they just sent me 2 keys for another room immediately and were apologetic. I was very impressed with their service. Also, left our luggages with the bell service since we got to the hotel in the morning and left it again on our checkout date so we could go out in the meantime we left in the afternoon. They were great about that as well "

"When we checked in, we were informed that we had extra rooms due to staff incorrectly extending our stay by adding new reservations verses just changing it. Never received emails for extra rooms. That meant we had extra charges on our CC. Took a bit to get it corrected but finally was. The biggest problem was that we got stuck in an elevator on the 15 floor on the way to the roof top bar. The alarm and call button did not work. Banged on the elevator door and no one heard us. Finally called 911. The door to the service side finally opened. The manager of the bar stated she was afraid someone was stuck since it hasn’t moved in awhile but hadn’t done anything about it. She also mentioned that the elevator gets overloaded when to many people on different floors push buttons at the same time. We went to sit to calm down and the waitress at the bar and our waitress told us it happens all the time. By the time we walked down the stairs to the lobby, there was a technician looking at another elevator that was also stuck on the 15th floor. The next morning we switched to a different hotel. We would have stayed since we were just on the 4th floor, but when you come down the stairs you exit to straight out side not the lobby. You also couldn’t enter the stairs from the lobby. You only could from outside which was locked. They refunded several fees and charges and did not charges us to check out early. "